About Net Promoter Score (NPS) Calculator
Calculate customer loyalty Net Promoter Score from survey response ratings.. Designed for accurate, instantaneous calculations with zero wait time.
Formula
NPS = % Promoters (Score 9-10) - % Detractors (Score 0-6)
Example Calculation
70% Promoters, 20% Passives, 10% Detractors yields an NPS of +60 (World-class).
How to Use
- Enter your values into the form fields above.
- The calculation updates immediately in real time.
- Inspect the main summary and secondary breakdowns below.